Support
Frequently asked.
- What is Hot Peps?
- A performance-skincare house built around LooksMaxx Cell Signaling Technology™. Six daily formulas and two weekly Recovery Rituals™, designed to help you look better today and continue looking better tomorrow.
- How is the line organized?
- One starting point (Glow Serum), one daily eye pair (Eye Serum + Eye Volume Oil), three supporting formulas (Recovery Oil, Hair Serum, Line Corrector), and two weekly Recovery Rituals™ masks. Use one or take the full ritual.
- Where do I start?
- Tell us what you’re seeing at /start. One minute, and we’ll tell you exactly where we’d begin. Most people start with Glow Serum and add from there. If you already know what you’re looking for, head straight to Shop or Complete Rituals.
- What is LooksMaxx Cell Signaling Technology™?
- Our brand approach to combining immediate appearance-enhancing ingredients with advanced signaling ingredients for long-term support. Read the full page at /cell-signaling-technology.
- Are the Recovery Rituals™ replacements or additions?
- Additions. The masks extend the daily system with deeper concentration and weekly cadence. They are not stand-alone products.
- Do Hot Peps formulas make medical claims?
- No. Our copy is intentionally written in cosmetic, appearance-association language. We support the signals associated with healthier-looking skin and hair. We do not treat, diagnose, cure, or prevent any disease.
- Is everything cruelty-free?
- Yes. Cruelty-free and formulated in the USA.
- How do returns work?
- Full refund within 30 days. Opened or unopened. See the returns page for the full policy.
- Shipping?
- Complimentary on US orders over $150. International to Canada, UK, EU, and Australia. Full details on the shipping page.